Privacy Policy

Nestcore Luxury Homes Real Estate L.L.C ("Nestcore", "we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy describes in detail how we collect, use, disclose, and safeguard your personal information when you visit our website https://www.nestcore-homes.com, interact with us through platforms including WhatsApp, and use our services globally, including in the European Union (EU).

This Privacy Policy complies with the EU General Data Protection Regulation (GDPR), the UAE Federal Decree-Law No. 45 of 2021 (PDPL), and other applicable global data privacy laws.

1. Who We Are

Nestcore Luxury Homes Real Estate L.L.C
Registered in: Dubai, United Arab Emirates
Trade License No.: [Insert License Number]
Office Address: [Insert Full Dubai Address]
Email: info@nestcore-homes.com
Phone: 043554408
Website: https://www.nestcore-homes.com

We are a luxury real estate agency offering services related to buying, selling, and renting high-end properties in Dubai and across global markets.

2. Data We Collect

We collect various categories of personal data, depending on your interaction with us:

A. Personal Identification Data

• Full Name
• Nationality
• Passport/Emirates ID or other government-issued ID
• Date of birth
• Gender

B. Contact Information

• Email address
• Phone number (including WhatsApp contact)
• Mailing address

C. Property and Financial Data

• Property preferences and history
• Purchase/sale/lease transactions
• Proof of funds
• Bank account or payment information (where applicable)

D. Digital & Technical Data

• IP address
• Browser type and version
• Device type and identifiers
• Operating system and platform
• Location data (geolocation, country of access)
• Website usage patterns

E. Marketing & Communication Preferences

• Marketing preferences
• Consent records (opt-in/opt-out)
• WhatsApp message history
• Email engagement metrics (opens, clicks)

F. User-Generated Content

• Reviews and testimonials
• Submitted property inquiries or forms

3. How We Collect Your Data

Your personal data is collected:

• Directly from you: through forms on our website, emails, WhatsApp, phone calls, meetings, property viewings.
• Automatically: through cookies, server logs, analytics tools.
• From third-party sources: social media platforms, marketing partners, data aggregators, lead generation tools.

4. Purposes of Processing & Legal Basis (GDPR)

You can withdraw your consent at any time without affecting prior processing.

5. Use of WhatsApp for Communication & Marketing

We use WhatsApp Business API and integrated CRM tools for:

• Sending property listings
• Booking confirmations
• Client engagement
• Sharing promotional offers

WhatsApp messages are only sent based on:

• Express opt-in via form, WhatsApp message, or website
• Legitimate interest for existing clients

You can unsubscribe anytime by replying STOP.

6. Marketing & Advertising Tools Used

A. Analytics & Performance Tracking

• Google Analytics
• Meta Pixel
• Hotjar/Mouseflow

B. Advertising Platforms

• Facebook/Instagram Ads
• Google Ads, YouTube Ads
• LinkedIn Ads

C. Email & Campaign Platforms

• Mailchimp
• Zoho Campaigns
• HubSpot

D. CRM & Customer Management

• Zoho CRM
• Salesforce

All third-party platforms are contractually bound to comply with GDPR and PDPL.

7. Cookies & Similar Technologies

Our website uses cookies to:

• Ensure proper website functionality
• Analyze user behavior
• Personalize content and ads

You will be asked to provide consent through a cookie banner. You may manage preferences or withdraw consent anytime.

8. International Data Transfers

As we serve clients globally, we may transfer your data to:

• Hosting providers outside your jurisdiction
• CRM and marketing platforms (e.g., AWS, Google Cloud, Meta)

We implement:

• EU Standard Contractual Clauses (SCCs)
• Adequacy Decisions
• Binding Corporate Rules (BCRs) when applicable

9. Data Sharing & Disclosure

Your data may be shared with:

• Internal employees and agents
• Real estate developers or property sellers
• Government or regulatory authorities (KYC/AML compliance)
• Professional advisors (legal, financial)
• Marketing and analytics partners

Data is never sold. All third parties sign strict confidentiality and data protection agreements.

10. Data Retention

We retain data only for as long as necessary:

• Inquiry or service fulfillment: 2–5 years
• Legal/regulatory purposes: 7 years
• Marketing: Until you withdraw consent

11. Your Rights Under GDPR (for EU Residents)

You may exercise the following rights:

• Access: Receive a copy of your data
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your data (right to be forgotten)
• Restriction: Limit processing of your data
• Objection: Object to processing for marketing or legitimate interest
• Portability: Receive data in a portable format
• Withdraw consent at any time
• File a complaint with your Data Protection Authority

Submit requests to: info@nestcore-homes.com

12. Security Measures

We implement:

• SSL encryption on all communications
• Secure data centers
• Access control & role-based permissions
• Regular penetration tests
• Staff training on data privacy

Despite our measures, no system is entirely foolproof. Users are advised to exercise caution.

13. Children's Data

Our services are not directed to or intended for individuals under 18. We do not knowingly collect personal data from minors.

14. Policy Updates

We may revise this Privacy Policy as required by law or changes in our operations. Material changes will be communicated prominently.

15. Contact Us

For inquiries or complaints related to data privacy, please contact:

Data Protection Officer (DPO)
Nestcore Luxury Homes Real Estate L.L.C
Email: info@nestcore-homes.com
Phone: 043554408
Dubai Office Address: Address: NESTCORE LUXURY HOMES REAL ESTATE L.L.C

Office No: 3500-31, AL SAQR BUSINESS TOWER,
Trade Center Second, SZR, Dubai

P.O Box: 44320
Landline Number: 043554408

We appreciate your trust in Nestcore and are committed to safeguarding your data and privacy in every interaction.